Ruijie Community

Title: unbind client from old Email [Print this page]

Author: chard@developne    Time: 2025-1-3 22:47
Title: unbind client from old Email
My client was loaded on a ex workers email and now i want to move him to the main account when i log into his account with the old email the client does not show but when i try to load the device on a new account it still said its locked by the old mail
Device Name:
Khanyisa-Router

Device Model:EG105G-V2
SN:H1RP59B00115C
Software Version:ReyeeOS 2.248.0.2212
MGMT IP:
192.168.88.245
MAC Address: 54:16:51:FB:E4:7F

Author: yujiamin@ruijie    Time: 2025-1-6 10:46
Dear,


Please help supply the device picture containing SN and Time Watermark to prove you own this device now,or supply the purchase invoice of this device, so that we can assist to unbind it from other's account for you.

Best regards





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