reset unexpected
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Hello good morning. Last Tuesday, March 4, the EW1800GX-PRO equipment that I have had for about a year was working very well but on this date that I indicated the equipment was completely reset, it had no configuration and not even the log had the history, is it possible to know what is happening and also know what measures I should take into account so that this does not happen again? Serial: G1QHCJ6006569 MAC: 9c2b.a6f4.d9fe |
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Dear customer, May I ask if the device experienced frequent power cut recently? If the startup fails multiple times, the configuration of the device can be lost. To solve this issue effectively, we also encourage you to contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly. |
GTAC-Ryan replied at 2025-3-11 13:02 Hi. The equipment is connected to the UPS |
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