Bloqueo de switch

Buenas noches

Tengo inconvenientes con mis switch, estan mostrando bloqueo y no permiten la navegacion, el procesador y la memoria del equipo no muestran actividad.

The issue you described may involve network configuration problems or device-specific faults. Below are potential solutions based on the [strong]Reyee Switch[/strong] troubleshooting guidelines:
Issue: Switch Blockage and Navigation Failure
Check Management IP Address Access:
Method 1: Log in to the switch using its default management IP address:

10.44.77.200

. Use the default password:

admin

.
Method 2: If the switch is online on Ruijie Cloud, create a tunnel on Ruijie Cloud to log in remotely.
Verify Account and Password:
Ensure the project password on Ruijie Cloud matches the current password for the switch.
If the password synchronization fails, click Manually Deliver on Ruijie Cloud to synchronize the password. Once successful, use the [strong]project password to log in.
Check Device Status:
If the device is offline, follow the guide provided here to bring the device online.

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Issue: Processor and Memory Inactivity
This could indicate a deeper hardware or software issue. Follow these steps:
Restart the Device:

• Power cycle the switch by disconnecting and reconnecting the power supply.
  

Check Firmware Version:

• Ensure the switch is running the latest firmware version. If not, update the firmware using Ruijie Cloud or locally via the management interface.
  

Inspect Network Configuration:
Verify that VLANs, DHCP snooping, and [strong]loop prevention are properly configured. Misconfigurations can lead to network blockage.
Use AI Diagnostics:
Log in to [strong]Ruijie Cloud[/strong]: https://cloud.ruijienetworks.com/.
Navigate to Project > AI Diagnostics and clickTry Now.
Review the diagnostic results for any highlighted faults and follow the recommended solutions.

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If the issue persists after following these steps, please provide additional details about the device model, firmware version, and network topology for further assistance.