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WiFi Marketing Authentication Issue on RAP 6262G AP, AP 820L V2 and AP 820L V3 via Ruijie Cloud Captive Portal Authentication Method Reply

ĐẠT NGUYỄN

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WiFi Marketing Authentication Issue on RAP 6262G AP, AP 820L V2 and AP 820L V3 via Ruijie Cloud Captive Portal Authentication Method
248 1 2025-4-26 15:47:42
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Edited by ĐẠT NGUYỄN at 2025-4-26 16:12

Currently, our system is using 1 AP RAP 6262G, 4 AP 820L V2, 14 AP 820LV3, and our router is the NBR-6210.
  • The issue we are facing is that after creating an SSID on the common CLOUD management page and applying account authentication via the Ruijie captive portal, some APs can launch the captive portal page, but most of the other APs cannot open the captive portal page for account login.
  • The second issue is that when SSIDs use a password, they also cannot sync. When moving to a different coverage area, I have to re-enter the password.

I need technical support from Ruijie to provide a solution and help resolve these issues.
Thank you!
AP840-L(V2)

Wireless
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0 2025-4-26 16:29:07 View all replies
Hi sir,
We need you to share the project to further check the problem of your captive portal, may you contact us via RITA? www.ruijienetworks.com/rita
When moving to a different coverage area, I have to re-enter the password.---->Reyee AP cannot support roaming with ruijie AP, so you may need re-enter password.
Best regards,
Steve

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