Ruijie Cloud not show client online

Ruijie Cloud V4.3.0 not show client online

Dear sir

Actually there are clients connected to the AP right? May I know whether other logs like the AP memory and CPU info can be synced normally?  In order to solve your problem faster, please contact with us on Rita Live(https://www.ruijienetworks.com/rita ) with this case ID: CS20230327-1558047
for this problem.


Best regards
Jenny

GTAC-Jenny replied at 2023-3-27 19:15
Dear sir

Actually there are clients connected to the AP right? May I know whether other logs like t ...

AP is Synchronized but i can see client in eweb

perctk replied at 2023-3-28 09:19
AP is Synchronized but i can see client in eweb

Dear sir

We may need your help to share the network with us to further check. For security reasons, you can share the network through Rita Live chat channel. Please also bring the case ID so we can see what the problem is. Thank you for your cooperation.


Best regards
Jenny

GTAC-Jenny replied at 2023-3-28 09:32
Dear sir

We may need your help to share the network with us to further check. For security reason ...

perctk replied at 2023-3-28 09:19 AP is Synchronized but i can see client in eweb Dear Jenny       Do you have any initial checks and fixes for us?

perctk replied at 2023-3-28 10:42

Dear sir

The synchronized status means the AP config has synced to cloud successfully. I mean whether other logs like the AP memory and CPU info can be synced normally displayed on this page:

If it also can not synced, we need to enter the device background to further check it.


Best regards
Jenny

GTAC-Jenny replied at 2023-3-29 14:33
Dear sir

The synchronized status means the AP config has synced to cloud successfully. I mean whe ...

Dear Jenny

perctk replied at 2023-3-29 15:25
Dear Jenny

Dear sir

You can send me the shared network and attach this case id:CS20230327-1558047
to our support email: service_rj.ruijienetworks.com. Thank you for your cooperation.

Best regards
Jenny

Hello!  I have the same issue. I cannot see any online client. I just have 3 routers  EW1200 (mesh) connected.
Could you please help me?

ichrys replied at 2023-7-14 19:36
Hello!  I have the same issue. I cannot see any online client. I just have 3 routers  EW1200 (mesh)  ...

Hello, I have the same problem.

Did you get a solution?

Thanks.

Guilherme Borges replied at 2023-12-21 22:45
Hello, I have the same problem.

Did you get a solution?

Dear sir/madam,

To help resolve this issue, we may need your device model information and help you check the synchronization status between your devices and the ruijie cloud.

regards
David