What should I do if Website blocking failed on Reyee Gateway?

1. The Website selected when configuring the blocking policy is inconsistent with the Website that needs to be blocked.
If certain websites are selected when configuring the policy, you can check it in the Website group

You can also set group members. The group member can be a complete URL or a domain. If you want to add a domain, please make sure that the domain starts with*.

2. Associated user group is not configured correctly
Check whether the IP Address range configured in the user group contains the IP Address used by the user who needs to configure Website Filtering

If you need to configure that the blocking IP Address is not within the IP Address range of the user group, you need to change the user group configuration, click Edit to modify the IP Address range of the user group

3. The current time is not within the effective time range of the policy
Verify that the configured policy effective time is correct

If the configured time does not meet the requirements, you can click Edit to modify the time range in which the policy takes effect:

If you want to configure the effective time of multiple policies to that time, you can also add an automatic time range in Time Management to avoid having to manually select a time range when configuring each policy:

When configuring the policy, select the time range

4. Feature library issues cause inaccurate website recognition
4.1 Check whether the automatic update of the feature library is turned on. If it is not turned on, the feature library will not be automatically updated. Please click Open to update the feature library

If it has been turned on, the feature library is the latest version of the feature library, but the specified website still cannot be blocked. Please proceed to the next step

5. source IP based packet capture
Pack capture steps:
1) Close the software background at the end point, that is, close the application completely
2) Enable packet capture based on end point source IP on EG

Interface: Select LAN IP
Address: Fill in the IP Address of the terminal device
File Size Limit: Choose 8M or larger to ensure that more packets can be caught
Packet Count Limit: No Limit
Click Start
3) Run the website that needs to be blocked on the end point device and perform some actions on the website, such as sending messages, browsing pictures or videos, etc.
4) After the package capture is completed, download the PCAP file
5) and contact Ruijie tech support with the packet capture file, application name, end point IP address information, current feature library version, troubleshooting steps and other information.