How to do If I fails to log in Reyee EG locally?

Issue Description
1. Reyee EG can’t be logged viathe IP of WAN port;
2. Reyee EG can’t be logged viathe IP of LAN port;
3. The account and password areincorrect causing the login failure;
Device model and firmware

Device Type	Device Model	Device Version
Gateway	EG209GS	ReyeeOS 2.230.0.2003
Access Point	RAP2260	ReyeeOS 2.230.0.2003

Solution
Issue 1: Reyee EG can’t be logged in viathe IP of WAN port
Reyee EG isn’t allowed to be logged in viathe IP of WAN port and can’t be enabled. Please log in Reyee EG via the IP of LAN port or Ruijie Cloud.

Issue 2: Reyee EG can’t be logged viathe IP of LAN port
Method 1:
Step1: Check whether the device is online on Ruijie Cloud. If the device isn’t online, please follow this guide https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3290&extra=page%3D1 to solve it.
Step2: After Reyee EG is online, you can create a tunnel to log in the device.


If the device fails to create a tunnel or logs in to the device through a Ruijie Cloud tunnel, an error is reported, please check:
  1. Check whether the firmware of device is the latest one, If not, please upgrade to the latest version
  2. Check whether the tunnel ports required by Ruijie Cloud are enabled by the client's devices
Metheod 2:
Logging in to the device and check whether the Eweb service of LAN port is disabled. If yes, please enable it and then log in to the deivce via LAN IP.


Issue 3:  The account and password areincorrect causing the login failure;
Check that the project password on the Cloud matches the customer's current password. If the device is online, the user's login password is the same as the project password.


Check whether the password of the cloud device is synchronized normally, if not, please click Manually Deliver to manually synchronize the password, after the synchronization is successful, you can use the project password to log in to Reyee EG.


If the device is not online and cannot confirm the password, please reset the device, and log in to the device with the default IP address 10.44.77.254 after resetting the device