No respondent sam group.

Hi, on my ruijie cloud, I choose captive portal and there is a pop up: no respondent sam group.



For the information I have:

• 1 x EG105GW(T) for gateway
• 2 x       ES108GD for switch (1st floor and 2nd floor)
• 10 x EW1200G-PRO (5x 1st floor and 5x 2nd floor)
  

This is the topology:


Could you please help me?

Galih Galih replied at 2024-7-9 16:43
Hi Ross,
is there any update on this?
Thanks

Dear sir

sorry for waiting we are still checking on this problem
we tried reconfigure it but it show the same error

best regards
Ross

Hi,sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：

• Check whether reyee EG has working in the latest firmare version
  if not, you can try to upgrade the device first
• Check whether there is same error on the new Cloud UI,you can switch to New Cloud UI here
  
  

If the issue still exists, please talk with me again. I would be glad to help you in Community.

GTAC-Ross replied at 2024-7-7 16:26
Hi,sir
I‘m sorry that we can't provide a specific solution for you based on current information.
C ...

All my Reyee devices is working on the latest firmware.
I've configured it in the new design of the cloud dashboard, but in the captive portal menu, I couldn't find any 'portal page' I've already created:



I've found many 'portal pages' that I've already created in the old design on the monitoring >> device >> home gateway >> click SN >> config >> cloud portal auth





Hope this helps.

Galih Galih replied at 2024-7-7 16:34
All my Reyee devices is working on the latest firmware.
I've configured it in the new design of th ...

Dear sir

could you try to click add page here?


Best regards,
Ross

GTAC-Ross replied at 2024-7-7 16:39
Dear sir

could you try to click add page here?

Yes, but not working.
I've many pages that I've already created but not shown in the captive portal menu



At first, I thought it was an error when I created the pages and I tried to create them again, but It still did not show on the cloud portal auth page.


Then when I discovered the old design, I found all the pages that I'd already created in the cloud auth portal menu but with the error: no respondent sam group.

Galih Galih replied at 2024-7-7 16:46
Yes, but not working.
I've many pages that I've already created but not shown in the captive porta ...

I think I've same problem with this thread: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=8322&extra=page%3D1

Galih Galih replied at 2024-7-7 16:48
I think I've same problem with this thread: https://community.ruijienetworks.com/forum.php?mod=vie ...

Dear sir

could you also share the network via this email:liujunhui1@ruijie.com.cn ,so we can check further for you?
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751








Best regards,

Ross

GTAC-Ross replied at 2024-7-8 18:27
Dear sir

could you also share the network via this email:liujunhui1@ruijie.com.cn ,so we can chec ...

Hi Ross,
Just send the access to your email.
Thanks

Galih Galih replied at 2024-7-8 19:28
GTAC-Ross replied at 2024-7-8 18:27
Dear sir

Dear sir

May i know if we can try to reconfigure captive portal?

Best ragards,
ross

GTAC-Ross replied at 2024-7-8 19:37
Dear sir

May i know if we can try to reconfigure captive portal?

Hi Ross,
Could you please reconfigure the captive portal on VLAN 28, SSID: HAR****TEST?
As per my details in the email. existing, My client used VLAN 233 to connect to the internet. I won't disturb the 'current temporary' connection.
Is it possible?

As far as it will not change the current connection (VLAN 233 - HOTSPOT) with WPA2-PSK authentication, no problem.
Thanks

Galih Galih replied at 2024-7-8 19:41
GTAC-Ross replied at 2024-7-8 19:37
Dear sir

Hi Ross,
is there any update on this?
Thanks

So, this is a known issue from Ruijie and is already fixed now.
Thanks