Keywords: Connection Failure on Ruijie Cloud 1.Device Model and Firmware
![]() The devices were connected according to the topology shown in the preceding figure.Access points were directly connected to the NBS switch, which forwarded connections to a third-party router and ISP. However, three AP820-L(V3) devices were unable to connect to Ruijie Cloud. The third-party router functioned as the DHCP server. The access points and the NBS switch accessed the Internet using static IP addresses, and the NBS switch successfully connected to Ruijie Cloud. ![]() Troubleshooting 1. Check if these three access points were previously connected to Ruijie Cloud to rule out device model restrictions. 2. Check if the uplink firewall is configured correctly to avoid blocking ports 80 and 443, as well as the IP addresses of these three access points. 3. Check if these three access points have Internet access. Since they use static IP addresses, confirm that their gateway IP address is correctly configured and can be pinged successfully. ![]() 4.Perform ping tests to 8.8.8.8 and the default cloud URL to verify domain name resolution and response addresses. ![]() ![]() 5. Check the CPE WAN Management Protocol (CWMP) status and configuration. ![]() The cause has been identified: the ACS URL was incorrect. After entering the correct URL, the access points successfully connect to Ruijie Cloud. ![]() Root Cause The access points were unable to connect to Ruijie Cloud due to an incorrect ACS URL Solution Run the following commands to manually modify the ACS URL of the AP: Ruijie#configureter Ruijie(config)#cwmp Ruijie(config-cwmp)#acsurl http://cwmpsvr-as.ruijienetworks.com/service/tr069servlet Ruijie(config-cwmp)#end Ruijie#wr |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd