Keywords: AP failed to go online, AP went online on a public network Networking Diagram An AC isdeployed at the headquarters of a customer, and an AP is deployed at a remotebranch of the customer. An IPsec VPN tunnel is established between the egressrouters at the headquarters and branch, and the AP communicates with the ACthrough the IPsec VPN. ![]() The APpings the AC successfully, but cannot go online on the AC. Device Model and Firmware
1. As the AP can ping the AC, it can be confirmedthat network connectivity is not the issue. 2. The customer uses the public network, with packets traversing VPN tunnels. It issuspected that packets become too large after tunnel encapsulation, leading to the discard of CAPWAP packets. Therefore, the CAPWAP MTU needs to be adjusted.
3. To bring an AP online, it requires a specifiedAC IP address. Typically, DHCP servers provide Option 138 to assign the AC IPaddress. Since the remote branch is located in a home environment, it issuspected that the home router may not support Option 138. Therefore, considermanually assigning the AC IP address on the AP.
![]() 5. Manually switch the AP to Fit mode, restart it, and verify if it remains in cloud mode. Upon reviewing the AP configurations,WIS Cloud settings are found. It is suspected that the AP has been online onthe WIS Cloud and is still bound to the WIS Cloud. During startup, the fit AP communicates with the WIS Cloud, and automatically switches to the cloud modeafter successful communication. ![]() After the customer logs in to the WIS cloud, unbinds the AP, and switches the AP back to fit mode, the AP successfully goes online. |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd