云无法添加AP
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云无法添加AP，一直显示等待同步。请安排会中文的客服人员，我的联系电话：601*****412 |
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先生， 您好。 AP无法同步的情况下您可以尝试以下方法进行排障： 1. 在设备上 Ping 8.8.8.8 （Diagnostics→Network tools）检查网络连通性，如果不通请检查设备的网络； 2. 在设备上 Ping ryrcmq.ruijienetworks.com 检查设备与云的连通性, 如果无法联通请确认网络中是否有防火墙阻塞； 3.检查设备的 Local DNS（Advanced→DNS），将其更改为为 8.8.8.8； 4.将设备的 Cloud Server （System→Cloud Service）更改为 其它区域的云服务器，保存10s后再更改回正确的区域。 如果以上方法都不奏效，您可以通过我们的即时聊天平台 RITA 联系我们，我们有专门的中文客服协助您。 敬颂时祺， Lex |
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