DAC cable is not supported on RG-S5760C-24SFP/8GT8XS-X

Hello,
a customer is using the switch mentioned in the title. You need to integrate it into a data center with equipment from other brands using a DAC or SFP cable.
Unfortunately, when you connect the DAC cable you get this error message.

I tried this command but to no avail:
debug support
execute diagnose-cmd at sda-ptd ptd_debug_set_support_dac 1
这条指令用于非VSU环境中，用于调试开启支持dac

What could be the problem? Is there a way to enable DAC cable support?


In the office I have 2xCS83 connected via DAC cable which work, I have never tested with connections to other brands but between them they work using the DAC cable.


Suggestions?

Dear sir

Thank you for contacting Ruijie Support
let me check this issue first ,pls wait a moment

GTAC-Joy replied at 2024-3-27 10:49
Dear sir

Thank you for contacting Ruijie Support

Dear sir

Sorry sir we haven't tested all the 3rd party DAC cables, and there may be compatibility problems. This requires local test verification results. If you are invite tenders, it is recommended that you contact our pre-sales for more information.


Best regards
Jenny

GTAC-Jenny replied at 2024-4-2 09:47
Dear sir

Sorry sir we haven't tested all the 3rd party DAC cables, and there may be compatibility ...

It's actually not the problem with third-party DAC cable but the fact that currently Ruijie (both SMB and Enterprise) doesn't support DAC cable on any of its devices but only AOC cable.
I hope that in the future you will add support for dac cables, which are widely used in data centers.

Andrea Bertucci replied at 2024-4-2 15:04
GTAC-Jenny replied at 2024-4-2 09:47
Dear sir

ok sir, we will make the demand for your need. Thanks