AP is not seen in the cloud
|
Hello, I have followed the instructions you mentioned, I still see the 5 APs offline and waiting. I attach a backup file of one of the 5 APs, if you need any more information. You can put yourself in remote access with my computer to see the installation and the APs from the installation's local network. Never Online Dormitorio1 G1PHB6W04877A Waiting Vallromanes Casa - Add Never Online Dormitorio2 G1PHB6W049000 Waiting Vallromanes Casa - Add Never Online Comedor G1PHB6W050003 Waiting Vallromanes Casa - Add Never Online Aseo G1PHB6W050311 Waiting Vallromanes Casa - Add Never Online Distribuidor G1PHB6W050425 Waiting Vallromanes Casa |
|
Dear sir can you collect this information to me ? so that i can further troubleshoot 1.topology 2. #show run # show ip int b #show cwmp status #show cwmp config #show ip route #show interface status #tracerout 8.8.8.8 #ping devicereg.ruijienetworks.com Best regards Joy |
|
Make sure AP is connected to the the Internet with a DHCP enabled Source. please send an anydesk link to support. |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
