all ios and some androıd phones can't attend the network

hi,

problem seems like "The Web authentication user is disconnected abnormally and the communication is unstable
but here the maın reason is all ios and some androıd phones can't attend the network; we applıed thıs confıg .5 month ago,
sho dot1 associations all-client
sho run interface gigabitEthernet 0/1
encapsulation dot1Q 1
sho nfpp log summary
nfpp
no arp-guard enable
no dhcp-guard en
no dhcpv6-guard en
no icmp-guard en
nfpp
sho th
***********************
Ruijie#sho ver
System description      : Ruijie Indoor AP710 (802.11a/n/ac and 802.11b/g/n) By Ruijie Networks.
System start time       : 1970-01-01 00:00:00
System uptime           : 1:06:41:53
System hardware version : 2.02
System software version : AP_RGOS 11.1(9)B1P16, Release(06192610)
System patch number     : NA
System serial number    : G1NT9Y7019529
System boot version     : 2.0.26
Ruijie#ping google.comn
**********************************************
Translating "google.comn"...
% Unrecognized host or address, or protocol not running.
Ruijie#ping google.com

Translating "google.com"...
% Unrecognized host or address, or protocol not running.
***************************
ip domain-lookup
ip name-server 1.1.1.1 9.9.9.9
time-range GMT+3
clock timezone gmt +3
sho time
sntp enable
sntp server time.windows.com
*********************************
System description      : Ruijie Indoor AP710 (802.11a/n/ac and 802.11b/g/n) By Ruijie Networks.
System start time       : 2020-06-30 10:07:10
System uptime           : 1:06:47:25
System hardware version : 2.02
System software version : AP_RGOS 11.1(9)B1P16, Release(06192610)
System patch number     : NA
System serial number    : G1NT9Y7019529
System boot version     : 2.0.26
***********************************
clock read-calendar
wr

Hi Yekta,you can contact me by rita.That would be more efficient and convenient.

This is  the link.
www.ruijienetworks.com/rita

wengyuying replied at 2020-8-17 17:23
Hi Yekta,you can contact me by rita.That would be more efficient and convenient.

May i know what is the final thread or solution for above issue?

Devendran Nagarajah replied at 2023-2-15 18:20
May i know what is the final thread or solution for above issue?

Hi,may I know whether you have encountered this issue? If yes,welcome to Rita to ask our TAC for help.
Here is the link:www.ruijienetworks.com/rita