|
The SMP Service of Version 2.63En Fails to Be Started Normally |
|
Customer: UITM in Malaysia Symptom: The logs as shown in the following figure show that the SMP service has been started.  Users fail to log in to the Web UI of the SMP and the user authentication fails. Cause: About 2000 UITM users apply for authentication. The SMP service may fail to be started normally if there are a large number of authentication packets before start-up of the SMP service. Perform the following operations to rectify the fault: 1. Access the installation directory of the SMP, collect the log folder and the run.log file, and submit them to the Technical Assistance Center (TAC). 2. Stop the SMP service. 3. Enable the firewall that comes with Windows, edit rules, and block TCP port 80 (user authentication port). a. Enable the firewall.  b. Click Advanced Settings. In the Actions dialog box, select New Rule from the Inbound Rulesfrom the drop-down list and edit a new rule for blocking TCP Port 80.   4. Start the SMP service. 5. Disable the firewall. |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 4
