Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

help me? pls? Reply

dikky megananda

Level 1

help me? pls?
2594 2 2022-11-26 09:03:41
Original
I have a problem with the ruijie AP 720 every day I have to turn off at least 2 - 4 time for the device to restart so it can be used again, the problem is POE often can't receive data to continue to the AP and causes the device not to get IP, I've tried all I have applied the existing configuration methods starting from macc, fit, fat, and all the topology models, but it's still like that, when the network error "no internet" POE flashes in green and blue, can you help me?
RG-AP720-I

Troubleshooting Wireless
0 2022-11-28 09:33:11 View all replies
Hi, sir
May I know what PoE device you re using to power AP?

0 2022-11-28 09:33:46 View all replies
Dear sir
Sorry for reply lately.
Please type 'show ver' in the CLI of this AP to check if it's the latest version. If not, you may upgrade it to the latest firmware, the following is the link for latest version
https://www.ruijienetworks.com/support/documents/slide_77272
And please type 'debug pdpoe-test 0' , ' 'debug pdpoe-test 1
',‘debug pdpoe-test 2
’ this 3 commands to check its poe type when this issue happen.
best regards

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd