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May I know what AP model on your network project? Could you help to take a screenshot to me? |
Edited by unknown unknown at 2023-1-12 22:39 Patrick replied at 2023-1-11 09:43 |
unknown unknown replied at 2023-1-12 20:16 May I know if the Radio List is normal on device details page of all APs? Like this Could you help to share your network project with read&write to me via this email? zhangjisheng3@ruijie.com.cn |
unknown unknown replied at 2023-1-12 20:16 Also, may I know if this is normal before? If so, what have you change on your network project? |
unknown unknown replied at 2023-1-12 20:16 Hi, friend. As we checked, the ip of your 2 RAPs was included in the authentication IP range of captive portal. This may cause the AP to fail to upload the Radio configuration information to the Cloud server. So we add these 2 IPs to the user whitelist to avoid this. Please check the images in your email. |
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