Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Activated Voucher not update in cloud Reply

Alexsius Carlos Loibin

Level 1

Activated Voucher not update in cloud
805 1 2024-7-24 19:54:20
Original
activated vouchers not updated in cloud after being used, but the device can connected to internet as usual

Ruijie Cloud

Troubleshoot Guide Authentication Cloud Ruijie Cloud
0 2024-7-25 09:44:37 View all replies
Hello,


I‘m sorry that we can't provide a specific solution for you based on current information.
May I ask you more details?
Can I see a screenshot of the specific problem phenomenon? Does actived voucher still display "not used" after activation?
Could you please share with me your device model, voucher status, client list and test results of user please?

Best regards,
Micca

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd