Ruijie AP820-I that cannot go online in the Ruijie Cloud

"I have a Ruijie AP820-I that cannot go online in the Ruijie Cloud, even though it has already received an IP address in the cloud. I have also tried changing the CWMP settings. Could you please provide a solution?"

Hello,
Please kindly refer to this guide to fix your issue: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3017&extra=page%3D1
If the issue still exists, please help to collect the result of all your test screenshot and talk with me again. I would be glad to help you in Community.

Best regards,
Micca

GTAC-Micca replied at 2024-9-7 13:32
Hello,
Please kindly refer to this guide to fix your issue: https://community.ruijienetworks.com/for ...

SLAMET FUAD DWIANTO replied at 2024-9-7 13:53
GTAC-Micca replied at 2024-9-7 13:32
Hello,
Please kindly refer to this guide to fix your issue: htt ...

Hello,
If ping domain failed, pls try to change DNS to 8.8.8.8 and test again
CLI command: Ruijie(config)#ip name-server 8.8.8.8
Web configuration:
  

Micca

GTAC-Micca replied at 2024-9-16 17:23
SLAMET FUAD DWIANTO replied at 2024-9-7 13:53
GTAC-Micca replied at 2024-9-7 13:32
Hello,

<span style=""">I have the same issue with Ruijie AP820-l, Im already follow your instruction, but my device still offline but the device get IP</span>

Muhammad Nasrullah replied at 2024-11-29 09:12

Hi sir,

Could you please refer to this link to do a troubleshoot first?https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3017&extra=page%3D1


Best regards,
Steve

GTAC-Steve replied at 2024-11-29 09:28
Hi sir,

Could you please refer to this link to do a troubleshoot first?https://community.ruijiene ...

I have already followed the instructions before asking here, but the problem still persists.

Muhammad Nasrullah replied at 2024-11-29 09:33
I have already followed the instructions before asking here, but the problem still persists.

Dear Nasrullah,
Some of the AP820-I with certain SN can only be managed by the WIS cloud instead of the Ruijie Cloud.



Could you check the alarm page in your project and see if there is any alert about the device is not supported by  the ruijie cloud?







Regardless if such warning exists or not, please contact us on Rita(http://www.ruijienetworks.com/rita) so we can check the SN for you and help you with the further troubleshooting.

GTAC-Ryan replied at 2024-11-29 09:54
Dear Nasrullah,
Some of the AP820-I with certain SN can only be managed by the WIS cloud instead o ...

Ah, I see. But what is the solution to get online? Is there no solution?

Muhammad Nasrullah replied at 2024-11-29 13:15
Ah, I see. But what is the solution to get online? Is there no solution?

Hello

Could you check the alarm page in your project and see if there is any alert about the device is not supported by  the ruijie cloud?



If yes, current not support and no solution on this.

If no, please share with me your test screenshots so that i can help you troubleshooting on this.


Best regards,
Micca

GTAC-Micca replied at 2024-11-29 13:36
Hello

Could you check the alarm page in your project and see if there is any alert about the devi ...

I have the same problem, an alarm notification appears saying cannot support ruijie cloud, what is the solution?

Novra  Edi Pratama replied at 2024-12-25 00:30
GTAC-Micca replied at 2024-11-29 13:36
Hello

Hello sir,
If the alarm appears, your device is not supported in the ruijie cloud, sorry for the inconvenient.
Regards