Why other port don't have internet?

Hi,
I already configure my switch to be access switch and the uplink already done. The uplink works and I can ping to this switch from other switch but the other port on this switch don't have any internet access and does not receive ip from my dhcp server. Please can help me solve this matter?

Hello,

Could you please share your device model and network topology so that we can provide you with appropriate solutions?

Best regards,
Micca

GTAC-Micca replied at 2024-12-19 14:06
Hello,

Could you please share your device model and network topology so that we can provide you wit ...

This is my device model NBS3100-24GT4SFP-P-V2. The RDC-1F is the master. The device connected to switch but don't received internet. Or you can do remote session for this?

IT Admin replied at 2024-12-19 14:14
This is my device model NBS3100-24GT4SFP-P-V2. The RDC-1F is the master. The device connected to s ...

Hello,

I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects:
Check whether the user obtains an IP address after connecting to the switch
1. The user has obtained the IP address:
try ping 8.8.8.8 and gateway address as a test, then pls share screenshot with us.

2. The user cannot obtain the address:
a. Configure a static address for the user and test ping
b. Check the DHCP configuration of the gateway
c. Please check vlan and port configurations and other settings of the NBS switch. The paths are as follows












If the issue still exists, please help to collect the test result and share your test screenshot with us. I would be glad to help you in Community.

Best regards,
Micca