Case Sharing --- 8. FAQ

8.1 Why can't I see the Facebook auth option in the authentication page?

EG local authentication only support one-click/ voucher/ account authentication.

8.2 Why can't I see the SMS auth option in the authentication page?

EG local authentication only support one-click/ voucher/ account authentication.

8.3 Why can't I see the post-login page after successful authentication?

The post-login configured on Ruijie cloud will not be synchronized to EG. So EG local auth does not support popping up post-login page.

8.4 What can I do if the voucher data usage exceeded but it still can be used?

The Data Quota configured on Ruijie cloud will not be synchronized to EG. So EG local auth does not support data usage limitation.

8.5 What can I do if I want to use different portal templates for different SSIDs?

Ruijie Cloud captive portal template only can synchronize one template to EG. If you need 2 SSIDs with 2 different portal templates, it is recommended that 1 SSID using the Ruijie Cloud captive portal, while another using EG local portal.

8.6 What can I do if I want to enable the seamless based on different SSIDs?

The seamless of EG local authentication is a global configuration, so it cannot be configured based on different SSIDs.

8.7 What should I do if I want to change the vouchers and accounts on the EG?

You can't edit the vouchers or accounts on the EG, but you can change it by editing on Ruijie Cloud.

8.8 How many seamless MACs do one voucher support?

One voucher supports 30 MAC maximally. The number of MAC address can be remembered by each account. But the MAC address beyond the limitation will not be authenticated.

8.9 Why the wireless clients do not need to re-authenticate without the seamless when they reconnect to the WiFi?

When the clients disconnect to the WiFi, the EG will keep the user’s authentication status for 5 minutes. If the clients reconnect to the WiFi within 5 minutes, it  do not need to re-authenticate.

Summary

Max Online Users	Solution	Status	Remark
<150	AP (NAS) + SW + Cloud or EG2100-P (NAS) + AP + SW + Cloud	Ready	Recommend to use EG2100-P local auth
150 - 300	EG2100-P (NAS) + AP + SW + Cloud	Ready	Voucher management on Cloud, auto sync to EG
300 - 800	EG3230 (NAS) + AP + SW + Cloud	Ready	Voucher management on Cloud, auto sync to EG
800 - 1500	EG3250 (NAS) + AP + SW + Cloud	Ready	Voucher management on Cloud, auto sync to EG
>1500	EGXXX (NAS) + AP + SW + Cloud	Based on Project	Based on Project