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(1) If the version is not the latest one, you need to upgrade it to the latest version. (2) Check whether the feature is enabled on EG.  (3) Check whether the related configurations are correct on Ruijie Cloud. (4) Check the account status on Ruijie Cloud. If the account is expired, the vouchers and accounts will not be synchronized to EG. (5) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support |
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