Hi, I have an issue in a ruijie network. I have 4 switches . 1 switch is connected to ISP router and other 3 are connected to that switch. In one of those switches, APs are connected and its showing in the dashboard also. Also Clients can connect to broadcasted SSID. but showing as "connected no internet" . Tried rebooting the switch, internet connection was up for 20 minutes then it went as previous. What could be the reason for this behaviour? |
Hi I'm sorry that we can't provide a specific solution for you based on current information Can you help to check the follows aspects: 1. Make sure that all devices can get internet. You could ping 8.8.8.8, google.com on devices to test 2. Which device is the dhcp server? If it is the first switch, please make sure that the other switches have allow this vlan, and AP should have this vlan too. 3. Can terminals get ip address? If yes, please ping 8.8.8.8, google.com from the termial. If it does not work, please try to ping the gateway and traceroute 8.8.8.8 and google.com. If you can not get the ip address, please check the dhcp settings first on switch, then double confirm the step 2. If the second point is correct, you need to capture packets on the first switch and let me check for you. In addition, please share the topology with me so I can further check for you. |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd