WiFi AP Model: RG-AP820(L3) x1 unit; work normally for both PC/Laptop, and Mobile Phone, but error still found in Diagnosis) RG-AP820(L2) x3 unit; PC/Laptop: Internal network connected but no Internet, only work for Guest WiFi (VLAN200), but Mobile Phone unable to connect both network (No IP address granted) Previous Topology: Ruijie WiFi AP work normally (both Internal and Guest WiFi) Fortinet Firewall (VLAN0, Default) - IP address 192.168.11.1 (Gateway) - DHCP Server enabled - VLAN10, VLAN100, VLAN200, VLAN250 Uplink to Ruijie Layer 2 Managed switches (including Ruijie WiFi APs in L2 Switches), VLAN1 (Default), VLAN200, VLAN250 Now Topology: Ruijie WiFi AP start not working properly (except Guest WiFi, only on PC/Laptop) Fortinet Firewall (VLAN0) IP address 192.168.11.1 (still act as Gateway) DHCP Server disabled Uplink to Ruijie Layer 3 (inclduding Ruijie WiFi AP in L3 switch) and Layer 2 Managed switches , VLAN1 (Default), VLAN200, VLAN250 Ruijie Layer 3: include to configure and manage DHCP Server, VLAN management VLAN1 (Default): Switch IP address 192.168.11.2 (DHCP Server) VLAN10: Switch IP address 192.168.10.9 (DHCP Server) VLAN100: Switch IP address 192.168.100.2 (DHCP Server) VLAN200: Switch IP address 192.168.200.2 (DHCP Server) VLAN250: Switch IP address 192.168.250.2 (DHCP Server) I've performed Diagnosis in WiFi AP web interface, found error in "Network Connection Status", PING the external IP/Domain Name but 100% Success Rate (8.8.8.8 / 1.1.1.1 / apple.com) Please help and many thanks. |
Hi Jim Khor, Good day. The error in Diagnosis can sometimes be inaccurate, as long as the ping test including ping 8.8.8.8 or ping google.com results are correct then you may ignore the error in AP network diagonosis. Regarding the Mobile Phone unable to connect both network (No IP address granted) issue, we may need further information to locate the cause: 1. can you check what mode is the AP working at ? for example FAT OR MACC mode ? 2. please check if the AP can obtain ip address from different VLANs normally, you can use show ip interface brief to check if AP can get ip. also you can create BVI interfaces to check if the AP can get ip from other vlans config vlan interface bvi 10 ip address dhcp for example, the above is to prove AP can get vlan 10 ip from uplink gateway. 3. if you need further assistance, please feel free to update. Regards David |
GTAC-David replied at 2024-4-9 13:00 Hi David, Thank you for the reply. Answer to the information you need: Question 1) all APs running on "macc" mode Question 2) all APs configured as Static IP, I run your given code in Web CLI and return message below even I have my Mobile Phone connected to APs 192.168.11.214: Remark: To avoid confusion and misunderstand, the DHCP Server is managed by Ruijie Layer 3 switch (192.168.11.2), not from the Fortinet Firewall Gateway (192.168.11.1) =============================================================================== WiFi-AP-GF-Office#show ip interface brief Interface IP-Address(Pri) IP-Address(Sec) Status Protocol BVI 1 192.168.11.214/24 no address up up BVI 200 192.168.200.214/24 no address up up WiFi-AP-GF-Office# WiFi-AP-GF-Cafeteria#show ip interface brief Interface IP-Address(Pri) IP-Address(Sec) Status Protocol BVI 1 192.168.11.216/24 no address up up BVI 200 192.168.200.216/24 no address up up WiFi-AP-GF-Cafeteria# WiFi-AP-GF-Lounge#show ip interface brief Interface IP-Address(Pri) IP-Address(Sec) Status Protocol BVI 1 192.168.11.150/24 no address up up BVI 200 192.168.200.150/24 no address up up WiFi-AP-GF-Lounge# WiFi-AP-1F-Office#show ip interface brief Interface IP-Address(Pri) IP-Address(Sec) Status Protocol BVI 1 192.168.11.217/24 no address up up BVI 200 192.168.200.217/24 no address up up WiFi-AP-1F-Office# =============================================================================== I've also test the "ip address dhcp" command in existing VLAN interface in APs but the connecting Mobile Phone/Laptop still unable to be connected (no IP granted) Question 3) The issue mainly happens to the APs model: RG-AP820L(V2), but the newer RG-AP820L(V3) work normally The PC/Laptop and Mobile Phone affected from the RG-AP820L(V2) units WiFi SSID: Internal ================ PC/Laptop: Connected and IP granted succesfully, but soon the Internet will disappear and IP gone missing Mobile Phone: Unable to connect to the network WiFi SSID: Guest_WiFi ================ PC/Laptop: Connected and IP granted succesfully Mobile Phone: Unable to connect to the network |
Jim Khor replied at 2024-4-9 14:06 Hi Jim Khor, Could you draw a topology of the network, including the RG-AP820(L3) and RG-AP820(L2) here. Also, please use 'show run' in both of these 2 AP models and we can compare if there is any topological and configuration difference in them that could cause the issue with RG-AP820(L2). You can also click 'create a case' here and we can help you check with ruijie cloud Ruijie Networks | Network Devices and Solutions Provider Regards David |
GTAC-David replied at 2024-4-9 15:31 Hi David, Thank you for your suggestion. I have created a new case and uploaded the supporting files for your reference. Case ID: CS20240409-3366579 |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd