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a) Try to create a new network group and a portal template. b) Check whether the image for creating the template meets the following requirements. 1) Logo picture Maximum Resolution: 750px by 300px Maximum Size: 1.5M 2) Background Image Maximum Resolution: 1440px by 1080px Maximum Size: 1.5M 3) Welcome Message Image Maximum Resolution: 1024px by 768px Maximum Size: 1.5M c) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: RuijieSupport |
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