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(1) IPhone and other IOS devices don’t support PPTP. Please change to use L2TP instead. (2) Please refer to this setting ‘Clients to Site Scenario Configuration’ to check whether your PC setting is right. (3) Check whether the PC can ping to HQ EG. If can’t ping, please check the network connection on your PC. (4) Check whether the WAN IP of your HQ EG is the public IP. If it isn’t, you need to configure DMZ on your external device. (5) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support |
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