EG105G-P-V2 cannot add to cloud

is not supported by Ruijie Cloud because it is designed exclusively for the Chinese Mainland market

Dear,

if the device is bought from outside china mainland it can still be added into other clouds, only devices bought from china can not be added into other clouds.

Dear dandi varona,


Thank you for your attention to Ruijie Network, and thank you for choosing and using Ruijie Network products.

Ruijie network sales and service support around the world, the laws and regulations of each country/region are different, the product model/version is different, so Ruijie network products and all other manufacturers in the industry are based on different regional sales and support.

In view of your need to purchase and use Ruijie network products outside Chinese mainland, please purchase Ruijie network products in the local country/region, so that your rights and interests after purchasing the product will be protected to the greatest extent.

GTAC-Sophia replied at 2024-6-18 14:12
Dear dandi varona,

same here i bought it shopee its my first time to use/purchase this product i dont know have this kind of strictions by using their cloud

Terence Gwapo replied at 2024-6-22 01:12
same here i bought it shopee its my first time to use/purchase this product i dont know have this  ...

is there other way to connect to cloud even if my device bought from china? i bought this product using shopee..

My Ruijie RG-EG105G V2 just arrived, and I have the same issue. How can I return this and get a refund?

Japhet Joel Mananquil replied at 2024-7-12 21:15
My Ruijie RG-EG105G V2 just arrived, and I have the same issue. How can I return this and get a refu ...

Dear sir

may I confirm your device also bought from china?
if so, you will need to return device and get a refund who sold the device


In view of your need to purchase and use Ruijie network products outside Chinese mainland, please purchase Ruijie network products in the local country/region, so that your rights and interests after purchasing the product will be protected to the greatest extent.


Best regards.
Ross

GTAC-Ross replied at 2024-7-12 21:31
Dear sir

may I confirm your device also bought from china?

Thanks, I already returned the device as soon as I saw some post regarding region lock.