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Device goes online/offline frequently Reply

Philip Chong

Level 1

Device goes online/offline frequently
1373 1 2023-12-27 18:48:10
Original
Hi Rujie Support,
The Rujie networks Cloud show the AP Device goes online/offline frequently. May i know what is the reason?

Ping test to devicereg.ruijienetworks.com from Gateway.


--- devicereg.ruijienetworks.com ping statistics ---
156 packets transmitted, 156 packets received, 0% packet loss
round-trip min/avg/max = 10.2/10.5/11.1 ms

RG-AP720-L

Wireless
0 2023-12-27 22:10:39 View all replies
Dear sir

Thank you for contacting Ruijie Support
Can you help collect following information with us ? so that we can further check
1. Will the ping devicereg.ruijienetworks.com on the AP lose packets?
2. How many APs have this problem? How often does this problem occur?
3. Has the AP been restarted? What is the power supply device of the AP?
4. What is your topology like?
5. Is the device on the Cloud? If so, can you share the network and send the shared link to this email: chenzixuan3@ruijie.com.cn?
You can share according to the following post
【New reminder】How to share the project in the new version of the Ruijie Cloud? - Cloud - ruijienetworks


you can also contact us in live chat
www.ruijienetworks.com/rita

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