The solid orange indicator light on the RG-EW1200R is on. - Mesh-Wi-Fi

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Account(User Center, Log in/out etc.)
Content(Post is marked as spam or post fails to publish, etc.)
Ruijie Community improvement suggestion

Your Feedback

Your Email address (optional):

Mesh-Wi-Fi Community

The solid orange indicator light on the RG-EW1200R is on. Reply

User 85649

Level 1

Back + Ask a related question

The solid orange indicator light on the RG-EW1200R is on.

1735 1 2024-2-3 22:26:01 Subscribe

Original

Please help...
I am trying to create a mesh network with the RG-EW1200R device from the main router EW1800GX-PRO. The result is that the light turns solid orange.
The notification that appears in the application is that the main router device is not supported. Please upgrade the main device with serial number G1SP4FP03278B to the latest version first (actually the application information shows that the main router has been updated to the latest version).
I am desperate. Can anyone help me? Please help with the step by step to install the mesh. Thank you.

EW1200R

Mesh Wi-Fi Configuration Network Setting Troubleshooting

Reply Helpful(0)

All replies (1)

Order： User Type：

Subscribe

GTAC-Jayden Level 2

0 2024-2-4 10:32:41 View all replies

Dear User 85649,

Could you please confirm the current firmware versions of both the EW1800GX Pro and EW1200R?
The latest firmware version is ReyeeOS301, if they are not running the latest firmware, you may download them in the following links and perform a local upgrade:
EW1800GX Pro: https://www.ruijienetworks.com/resources/software/ew1800gx-pro-firmware/ew1800gx-pro-reyeeos301-firmware/
EW1200R: https://www.ruijienetworks.com/resources/software/EW1200R-firmware/EW1200R-reyeeos301-firmware/

Best regards,
Jayden

Reply Helpful(0) Recommended

Product Model

Mesh-Wi-Fi

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

		Remember me	Forgot password?
Password			Register now