Cloud management

I can't get to set the cloud management service on my device. It always show it needs to be re-authenticated and waiting the device to be online.
Moreover, when I scan the qr code, it shows the the cloud service in abnormal



I have created multiple subjects to no avail. Hope you guys could help on this one since cloud access is very important.

Hi Rod Rodrigo,
Thank you for choosing Ruijie Networks. But the device you have purchased is sold in China, which is not supported to be online on Asian or European Cloud.
We are sorry for the inconvenience caused to you.

GTAC-Vivian replied at 2024-6-14 09:04
Hi Rod Rodrigo,
Thank you for choosing Ruijie Networks. But the device you have purchased is sold in ...

Thank you for answer, if I add an access point like the like RG-EW1200G to have cloud support, can I access my EG105 from there instead? Lastly, which router is best to manage PPPOE and Voucher authentication because the current usage of my EG105 with just load balancing is already 50%. I want to separate the functions for better usage.

Dear Rod Rodrigo,

Thank you for your attention to Ruijie Network, and thank you for choosing and using Ruijie Network products.
Ruijie network sales and service support around the world, the laws and regulations of each country/region are different, the product model/version is different, so Ruijie network products and all other manufacturers in the industry are based on different regional sales and support.
In view of your need to purchase and use Ruijie network products outside Chinese mainland, please purchase Ruijie network products in the local country/region, so that your rights and interests after purchasing the product will be protected to the greatest extent.

Dear Rod Rodrigo,

Thank you for your attention to Ruijie Network, and thank you for choosing and using Ruijie Network products.
Ruijie network sales and service support around the world, the laws and regulations of each country/region are different, the product model/version is different, so Ruijie network products and all other manufacturers in the industry are based on different regional sales and support.
In view of your need to purchase and use Ruijie network products outside Chinese mainland, please purchase Ruijie network products in the local country/region, so that your rights and interests after purchasing the product will be protected to the greatest extent.