The URL cannot be redirected

The URL cannot be redirected

If this problem occurs, check whether the HTTP packet sent by the terminal is intercepted, processed, and redirected by theAC.

The following are common causes:

(1) The STA cannot access the Internet orcommunication is abnormal. You can add the STA to free-authentication test tocheck whether the terminal can obtain the correct IP address and learn thegateway ARP.

(2) The terminal cannot parse the domain nameor the page cannot be redirected to the entered IP address. For example, if theaccess domain name or IP address is notin the direct-pass list of AC, the domain name must beable to be parsed.

(3) The user is not a free-authenticated user. Packetsof free-authenticated users are certainly not interrupted by the AC.

(4) No user VLAN is configured for the AC andthus the packet is discarded by the AC after it is forwarded to the AC.

(5) An https IP address is entered but httpsredirection is not configured.

(6) The addresses conflict. The terminal ofwhich the IP address is same to that of an online AP but the MAC address isdifferent cannot be redirected. You can run the web-auth sta-preemption enable command to solve the problem.

(7) The web-auth dhcp-check is configured butip dhcp snooping is not enabled on the AC.

(8) The portal server is not called underwlansec on the AC.

(9) The AC version is too low. Upgrade the ACto the latest version which is available on Ruijie official website.