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RG-RAP52-OD cannot ad to my project Reply

Szabi

Level 1

RG-RAP52-OD cannot ad to my project
1657 1 2024-5-22 18:05:09
Original
Dear Support,
i've a test network, 2 switch and an rg-rap52-od ap, what worked fine. I tried to config wireless vlan via this network, after the configuration, the rap52 status became to "Waiting" and nothing happened. I rebooted so many times, tried to power on/off, deleted from the test project and add..but now i cannot re-add this device. " Waiting for device to go online and be authenticated ". i tried to delete first from the project andhard reset with button and re-add, but the situation is the same..

After i deleted all devices from this project and delete the project.. made hard reset to rap52-od ap, but still the same. Tried to add with QR code or manually with serial number, but the device is still in this state:
" Waiting for device to go online and be authenticated "

I've checked the project admin password, tried to re-auth with browser or mobile app, but nothing, so i cannot access the AP.
What can i do? Maybe the device's serial stick to a project?

Regards,
Szabolcs

Ruijie Cloud

Ruijie Cloud
0 2024-5-22 18:55:11 View all replies
Dear sir

Thank you for contacting Ruijie support
you can refer to this link to troubleshoot
How to do when Reyee devices cannot go online on the Ruijie Cloud? - Switch - Ruijie Community (ruijienetworks.com)

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