Ruijie Community

Title: Ew-3200 diagnose issue - 1 issue [Print this page]

Author: Coolmike11@ymai Time: 2022-6-15 08:38
Title: Ew-3200 diagnose issue - 1 issue
Hi I am using ew-3200 mesh router , I tried use diagnose in ruijie app to check if had problems, I noticed a problem, any to help on solving this ?

Author: yujiamin@ruijie Time: 2022-6-15 14:15
Can you show me the diagnose result on the APP?

Author: Coolmike11@ymai Time: 2022-6-15 14:36

GTAC-Jenny replied at 2022-6-15 14:15
Can you show me the diagnose result on the APP?

hi how to attach the diagnose result here?

Author: yujiamin@ruijie Time: 2022-6-15 14:38

Mike Koh replied at 2022-6-15 14:36
hi how to attach the diagnose result here?

Author: yujiamin@ruijie Time: 2022-6-15 14:38

GTAC-Jenny replied at 2022-6-15 14:38

Hi sir

You can upload the image here.

Author: Coolmike11@ymai Time: 2022-6-15 14:46

GTAC-Jenny replied at 2022-6-15 14:38
Hi sir

You can upload the image here.

Hi my box command only stop at the 123- only which does not have the attached command

Author: yujiamin@ruijie Time: 2022-6-15 14:48

Mike Koh replied at 2022-6-15 14:46
Hi my box command only stop at the 123- only which does not have the attached command

Can you help describe the diagnose issue? What problem it is?

Author: Coolmike11@ymai Time: 2022-6-15 21:47

GTAC-Jenny replied at 2022-6-15 14:48
Can you help describe the diagnose issue? What problem it is?

Hi earlier I am using asus Wi-Fi 5 3200 without problem. I buy wifi 6 ruijie 3200 thinking could be better
I face some problem. I use setup box to watch movie and drama. With ruijie, the drama seem show then black out then show back then again being black out throughout the show.
On hp app, with ruijie wifi on, 1 app being block , once I use my hp 4g , app able to start .

Wifi speed looks ok but this ruijie appear being disable once by itself. Means no wifi out. I use factory reset to correct back this problem. Ruijie customer Svc told me could be I using English app and ruijie app can’t brows ack n appear this problem. Asking me change hp language to Chinese
I am thinking change bk my old ASUs

Author: Coolmike11@ymai Time: 2022-6-15 22:00

GTAC-Jenny replied at 2022-6-15 14:48
Can you help describe the diagnose issue? What problem it is?

I am earlier using asus wifi 5 3200. I change to ruijie wifi 6 3200 hoping can improve
But problem appearing
1. I use setup box to watch movie and drama. With ruijie wifi, the show not stable. Show on then will black out n show start bk and again black up awhile following show start. Repeat throughout the show
2. With ruijie wifi, I had 1 app being block on my hand phone app. Once I use my hand phone 4g, the app I am able to use
Wifi speed seems ok but there are also once the wifi disable it’s wifi signal. Ruijie Techincal ask me do factory reset . Once reset the router back to normal. Telling me could be I using English language Hp, suggest I change language to Chinese.
I start to think change bk my old router

Author: Coolmike11@ymai Time: 2022-6-16 07:42

GTAC-Jenny replied at 2022-6-15 14:48
Can you help describe the diagnose issue? What problem it is?

Hi my problem
1. I use setup box watch movie drama . With wifi the drama seems not sable. Show start then 30 sec black out then show on back following black out and show start again. Through show kept black out n start back

Author: Coolmike11@ymai Time: 2022-6-16 07:46
Hi my problem is
1. I use setup box watch show drama. With this wifi the show show a few min n black out then show on back showing then black out few sec. Throughout show this way

Author: Coolmike11@ymai Time: 2022-6-16 07:48

Mike Koh replied at 2022-6-16 07:46
Hi my problem is
1. I use setup box watch show drama. With this wifi the show show a few min n black ...

2. With this wifi my hand phone app 1 app is being block. Once I use sim 4g without wifi the app starts normal.

Author: Coolmike11@ymai Time: 2022-6-16 07:50

Mike Koh replied at 2022-6-16 07:48
2. With this wifi my hand phone app 1 app is being block. Once I use sim 4g without wifi the app s ...

Earlier I use asus 5 3200 thinking change to wifi 6 for improvement. But now thinking switch back old router .

Author: Coolmike11@ymai Time: 2022-6-16 07:50

Mike Koh replied at 2022-6-16 07:48
2. With this wifi my hand phone app 1 app is being block. Once I use sim 4g without wifi the app s ...

Earlier I use asus 5 3200 thinking change to wifi 6 for improvement. But now thinking switch back old router .

Author: Coolmike11@ymai Time: 2022-6-16 07:52

Mike Koh replied at 2022-6-16 07:50
Earlier I use asus 5 3200 thinking change to wifi 6 for improvement. But now thinking switch back ...

Hi there are also once the ruijie wifi is being disable . I text seller n ask me do a factory reset on router. Work back. Telling me I use English language on phone asking me change to Chinese language to avoid this

Author: yujiamin@ruijie Time: 2022-6-16 09:56

Mike Koh replied at 2022-6-16 07:52
Hi there are also once the ruijie wifi is being disable . I text seller n ask me do a factory rese ...

Hi sir
You mean the wifi signal will lost automatically? And after reset will work for a while then issue happen again?

Author: Coolmike11@ymai Time: 2022-6-16 20:52

GTAC-Jenny replied at 2022-6-16 09:56
Hi sir
You mean the wifi signal will lost automatically? And after reset will work for a while the ...

Hi it happened once. No wifi signal at all. Unplug n on back same no signal . Till I do a factory reset , after reset wifi signal back

Author: Coolmike11@ymai Time: 2022-6-16 20:53

GTAC-Jenny replied at 2022-6-16 09:56
Hi sir
You mean the wifi signal will lost automatically? And after reset will work for a while the ...

Hi it happened once. No wifi signal at all. Unplug n on back same no signal . Till I do a factory reset , after reset wifi signal back till now

Author: yujiamin@ruijie Time: 2022-6-16 20:57

Mike Koh replied at 2022-6-16 20:53
Hi it happened once. No wifi signal at all. Unplug n on back same no signal . Till I do a factory ...

after reset the device now the wifi signal can normally broadcast right?

Author: Coolmike11@ymai Time: 2022-6-16 21:14

GTAC-Jenny replied at 2022-6-16 09:56
Hi sir
You mean the wifi signal will lost automatically? And after reset will work for a while the ...

Only appear once. No wifi signal, I off power on back still no signal. Till I do a factory reset the wifi signal back till now

Author: Coolmike11@ymai Time: 2022-6-16 21:16

GTAC-Jenny replied at 2022-6-16 09:56
Hi sir
You mean the wifi signal will lost automatically? And after reset will work for a while the ...

Only appear once. No wifi signal, I off power on back still no signal. Till I do a factory reset the wifi signal back till now

Author: The Wi-Fi Hero Time: 2022-7-29 04:30
Edited by The Wi-Fi Hero at 2022-7-29 04:32

Mike, contact me and I can help you coz we are both in Singapore. My number is 97681249.
dun throw it away if you really decided to switch back to Asus, you can always give it to me lol
My Starhub 1Gbps speedtest results on my Wi-Fi 6 phone for 3200GX Pro is 900Mbps + at the rate of 1200Mbps.
I suspect what you encountered is some other problems. I have deployed about 100+ of 3200GX Pro from HDB to multi story bungalows and many commercial buildings, including restaurants and logistics warehouse. This model is a great product!

Author: williamdud78@gm Time: 2024-4-30 16:08
Great thought I agree

Welcome to Ruijie Community (https://community.ruijienetworks.com/)