Title: What should I do if I get this message: "The file cannot be used in current product" when upgrading Ruijie device’s firmware via TFTP? [Print this page] Author: GTAC-Sophia Time: 2023-1-30 17:52 Title: What should I do if I get this message: "The file cannot be used in current product" when upgrading Ruijie device’s firmware via TFTP? When upgrading Ruijie device's firmware via TFTP, and getting the wrong message like this picture:
Possible reasons are as follows:
1. You are using the wrong firmware.
2. The hardware version of your device doesn'tmatch with the firmware.
The solution is as follows:
1. First, confirm that you are using the right firmware version.
2. Second, if the firmware version is correct,please check the firmware release note to confirm whether the hardware version of your device can match the firmware.
If the hardware version is not applicable to the current firmware, you need to find the right one on our website. If you can't find the firmware on our official website:Ruijie Networks | Innovation Beyond Networks, you can ask us for help via Rita LiveChat: RITA (Ruijie Intelligent Technical Assistant) /Community.
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