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Title: EW1800GX PRO - severe limitation in WiFi password lenght [Print this page]

Author: Daniele C. Time: 2023-2-26 04:02
Title: EW1800GX PRO - severe limitation in WiFi password lenght
Edited by Daniele C. at 2023-3-9 15:54

Hello,
I have bought 3 access points EW1800GX-PRO and I have just discovered that the maximum lenght of the WiFi password is only 31 characters.
The problem is that all smart swithces of my house have been set up with a 35 characters long WiFi password.
What can I do? I cannot use the EW1800GX-PRO unless I change the password of the smart switches but it is quite complicated.

Please advise, it is a great disappointment!

Author: liuxiyang@ruiji Time: 2023-2-27 10:45
Hi bro,
At present, this is the limitation of the product. I will confirm with the R&D whether there is a solution.

Author: dctelegram@gmai Time: 2023-2-27 14:10

GTAC-Steve replied at 2023-2-27 10:45
Hi bro,
At present, this is the limitation of the product. I will confirm with the R&D whether there ...

This limitation is AGAINST the standard WPA2-PSK.
Quote
WPA2-PSK requires a router with a passphrase, with a length between 8 to 63 characters

Unquote

Please release a firmware update allowing longer Wi-Fi password.

Otherwise I am forced to scrap the units and buy other ones and this would not be good at all.

Thanks.

Author: liuxiyang@ruiji Time: 2023-2-27 15:17

Daniele C. replied at 2023-2-27 14:10
This limitation is AGAINST the standard WPA2-PSK.
Quote
WPA2-PSK requires a router with a passphra ...

Hi bro,

I'm sorry for the inconvenience caused to you. I will put forward this demand. If there is any update, it will be explained in the new firmware.

Author: dctelegram@gmai Time: 2023-2-27 18:32

GTAC-Steve replied at 2023-2-27 15:17
Hi bro,

I'm sorry for the inconvenience caused to you. I will put forward this demand. If there i ...

Please ask them to be as quick as possible as otherwise I need to buy 3 new routers

Author: liuxiyang@ruiji Time: 2023-2-28 09:24

Daniele C. replied at 2023-2-27 18:32
Please ask them to be as quick as possible as otherwise I need to buy 3 new routers

Hi bro,
I have mentioned the demand before, and it needs to wait for the review, which may take some time. If you are in a hurry, it is suggested that you go to the sales before the sale according to the special needs of the project. I am sorry for the inconvenience brought to you.If you do not know the local pre-sale contact information, you can tell me your email and location, I will tell you the pre-sale contact email.

Author: dctelegram@gmai Time: 2023-2-28 14:01

GTAC-Steve replied at 2023-2-28 09:24
Hi bro,
I have mentioned the demand before, and it needs to wait for the review, which may take so ...

Thanks for your reply.
Please understand I do not want to spend any more money, I just need a product compliant with the standard.
Thanks.

Author: liuxiyang@ruiji Time: 2023-2-28 16:15

Daniele C. replied at 2023-2-28 14:01
Thanks for your reply.
Please understand I do not want to spend any more money, I just need a prod ...

Hi bro,

We have fed back your requirements and will let you know if there is any update.I am sorry for the inconvenience brought to you.

Author: dctelegram@gmai Time: 2023-3-9 04:03
Edited by Daniele C. at 2023-3-9 04:19

GTAC-Steve replied at 2023-2-28 16:15
Hi bro,

We have fed back your requirements and will let you know if there is any update.I am sorr ...

Hello,
is there any update?
I urgently need a firmware update in order to be able to use longer passwords.
Thanks

Author: liuxiyang@ruiji Time: 2023-3-9 19:21

Daniele C. replied at 2023-3-9 04:03
GTAC-Steve replied at 2023-2-28 16:15
Hi bro,

Hi,sir
The development is still under review, which may take some time.I'm sorry for the inconvenience.

Author: dctelegram@gmai Time: 2023-3-26 16:59

GTAC-Steve replied at 2023-3-9 19:21
Hi,sir
The development is still under review, which may take some time.I'm sorry for the inconveni ...

Hello,
Is there any news as to the development. My project is stuck waiting for it!
Thanks,
Daniele

Author: liuxiyang@ruiji Time: 2023-3-27 12:17

Daniele C. replied at 2023-3-26 16:59
Hello,
Is there any news as to the development. My project is stuck waiting for it!
Thanks,

Hi sir,
Sorry for my late reply.
At present,R&D is still under discussion, and the result is expected to be released this week. Sorry for the inconvenience caused to you.

Author: dctelegram@gmai Time: 2023-3-28 03:02

GTAC-Steve replied at 2023-3-27 12:17
Hi sir,
Sorry for my late reply.
At present,R&D is still under discussion, and the result is expec ...

Please speed up the process, as said, because of this limitation, my project has been stuck for over a month by now.

Thanks

Author: liuxiyang@ruiji Time: 2023-3-28 23:04

Daniele C. replied at 2023-3-28 03:02
Please speed up the process, as said, because of this limitation, my project has been stuck for ov ...

Hi sir,
I'm very sorry that the research and development has not given the specific time, I will update immediately if there is any update.

Author: dctelegram@gmai Time: 2023-4-21 05:26

GTAC-Steve replied at 2023-3-28 23:04
Hi sir,
I'm very sorry that the research and development has not given the specific time, I will u ...

Hello,
I have been waiting for nearly two months and my project is stuck because of this not understandable limitation.
Is there any news as to the solution to the problem?
Please advise, thanks

Author: liuxiyang@ruiji Time: 2023-4-21 14:25

Daniele C. replied at 2023-4-21 05:26
Hello,
I have been waiting for nearly two months and my project is stuck because of this not under ...

Hi sir,

I am very, very sorry for the inconvenience
, R&D replied that we will implement this feature in new version, which is expected to be released at the end of Q2.

Author: dctelegram@gmai Time: 2023-7-1 02:53

GTAC-Steve replied at 2023-4-21 14:25
Hi sir,

I am very, very sorry for the inconvenience

Any news on this issue? I have three routers still unusable because of the router limitation on the password length.
Please advise

Author: javier@ruijie.c Time: 2023-7-1 06:30

Daniele C. replied at 2023-7-1 02:53
Any news on this issue? I have three routers still unusable because of the router limitation on th ...

Hi sir,
In order to receive a better attention for this issue, kindly ask you to leave us your email to create a case and speed up the process.

Best Regards,

Javier

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