Ruijie Community

Title: unstable connection for wifi type RG-840-I [Print this page]

Author: roza@cornerston Time: 2023-3-15 15:52
Title: unstable connection for wifi type RG-840-I
unstable connection for wifi, less than 50 users connected, attached screenshot ping to ip Access Point

Author: yujiamin@ruijie Time: 2023-3-16 09:48
Dear sir

May I know the user ping which ip address that delay so much? Can you help test whether ping the gateway ip has the same issue and whether the wired network is normal? Please also provide your network topology for us.

Best regards
Jenny

Author: roza@cornerston Time: 2023-3-16 10:10

GTAC-Jenny replied at 2023-3-16 09:48
Dear sir

May I know the user ping which ip address that delay so much? Can you help test whether pi ...

ping the gateway

Author: yujiamin@ruijie Time: 2023-3-16 14:28

unknown unknown replied at 2023-3-16 10:10
ping the gateway

Dear sir

In order to solve your problem faster, please contact with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem.

If it isn't me receiving your session on Rita Live, you can tell my staff the case ID: CS20230316-1498581
, and ask him transfer the session to me, thanks for your cooperation.

best regards

Jenny

Welcome to Ruijie Community (https://community.ruijienetworks.com/)