Title: Statistics disappeared from Ruijie Cloud [Print this page] Author: GTAC-Jayden Time: 2023-4-20 09:50
Dear Oscar,
Sorry for this inconvenience caused to you.
Could you please kindly check the following:
1. please check whether data on the device details page are correctly displayed when you click on the device SN in the AP list
2. please ping the log-upload server domain for EU/US cloud (cloudlog-eu.ruijienetworks.com) on the device and check whether the domain is correctly resolved to the IP address 35.246.247.49
3. please confirm if there is a firewall in the network and check whether it is blocking the communication between cloud server and the devices through TCP ports 80 and 443.
Best regards,
Jayden
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