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Title: i have problem with ip address [Print this page]

Author: Info@uncom.es Time: 2023-6-20 20:51
Title: i have problem with ip address
on the object it is not possible to add devices to the network that have their own IP addresses, they simply do not connect either by wire or by wi-fi. help me please

Author: liuxiyang@ruiji Time: 2023-6-21 15:00
Hi sir,
May I know your device model and SN? May you provide the issue screenshot or video?

Author: Info@uncom.es Time: 2023-6-25 23:50

GTAC-Steve replied at 2023-6-21 15:00
Hi sir,
May I know your device model and SN? May you provide the issue screenshot or video?

H1QH8P800131B

Author: liuxiyang@ruiji Time: 2023-6-26 09:22

Dmytro Tselovalnikov replied at 2023-6-25 23:50
H1QH8P800131B

Hi sir,
May you please tell me the detail issue? May you provide the issue screenshot or video?

Author: Info@uncom.es Time: 2023-6-27 14:09

GTAC-Steve replied at 2023-6-26 09:22
Hi sir,
May you please tell me the detail issue? May you provide the issue screenshot or video?

Author: Info@uncom.es Time: 2023-6-27 14:11
when I connect devices with a static address to the network, they do not have no internet.

Author: liuxiyang@ruiji Time: 2023-6-27 14:27

Dmytro Tselovalnikov replied at 2023-6-27 14:11
when I connect devices with a static address to the network, they do not have no internet.

Hi sir,

May you share the project with me? This is my email:liuxiyang@ruijie.com.cn
Please help share your cloud network with 'read&write' permission to me. The recommended shared Validity Period is 1 week.

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