Ruijie Community

Title: xs-s1960 status led keeps blinking. [Print this page]

Author: admin@infinityb Time: 2023-6-27 17:09
Title: xs-s1960 status led keeps blinking.
Hi guys, i have a 1960 series switch, after power loss on site cannot reach the switch. Status led keeps blinking and could not connect via serial or with consol cable. Is it broken ?

Author: yujiamin@ruijie Time: 2023-6-27 20:34
Dear sir

May I know whether it can work normally? Please help provide your device SN and record a video about this error to my email: yujiamin1@ruijie.com.cn to further check this issue.

Best regards
Jenny

Author: dansonpasquale9 Time: 2023-7-7 10:20

GTAC-Jenny replied at 2023-6-27 20:34
Dear sir

May I know whether it can work normally? Please help provide your device SN and record a v ...

Please tell me it's typical operation. We'd greatly appreciate it if you could send us the device's serial number and a video of the malfunction.

Author: Zeldafarah10@gm Time: 2023-8-2 16:11

danson pasquale replied at 2023-7-7 10:20
Please tell me it's typical operation. We'd greatly appreciate it if you could send us the device' ...

keeps blinking

Author: yujiamin@ruijie Time: 2023-8-2 19:16

zelda thehgd replied at 2023-8-2 16:11
keeps blinking

Dear sir

May I know whether your switch also has the same issue. If your switch system led indicator is in blinking green status and even can't login to the switch via console cable. It may be hardware failure. Please create RMA case on the caseportal and attach the corresponding video of the issue so that our hardware engineer can help further confirm whether we can do RMA process for this device. Thank you for your cooperation. You can go to our official website to access caseportal: https://www.ruijienetworks.com/support

Best regards
Jenny

Welcome to Ruijie Community (https://community.ruijienetworks.com/)