Ruijie Community

Title: Support [Print this page]

Author: remcophil@gmail    Time: 2023-9-22 08:11
Title: Support
Hello. I have upgrade problems om gateway. Allready oprened a query but answer from them is in a week still not there. Where can I complain?

Author: v-fengzhiyun@ru    Time: 2023-9-22 09:12
Dear Sir,

Thank you for reaching out.
So sorry that we did not solve your problem effectively.


After confirmation, I found your self- create ticket. our engineer Jenny tried to reach you on RITA-our online service service for a better support.
May I know if you are available on 14:00pm today Philippines time?
You may come to us by RITA with you Case ID anytime if you feel free,
our online engineer will give you support in timely manner. Thank you.






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