Title: License Activation [Print this page] Author: Levy Time: 2018-6-21 14:08 Title: License Activation License Activation Author: admin Time: 2018-6-21 14:09
Temporary License
NGFW 1600 Firewall provides temporary license one month for each firewall device once. Below are the procedures to activate temporary license.
• Collect device’s Software reg number. Claim for temporary license to mail service_rj@ruijienetworks.com
• Once we approve your request, signature database will be renewed when the internet is reachable.
Official License
• Collect related information according to samples in the following table and mail to rgngfw3@ruijie.com.cn
Software SN (16 digits) Model Authorization Code (12 digits) Project Name Customer Name
Sample DB99KKK124667235 Sample* Sample* Sample Sample*
• Ensure that the firewall is connected to the Internet and configured with the correct DNS address.
Troubleshooting
• Ensure destination ports of signature database listed below are permitted (default source port is 8888).
Anti-Virus, IPS: UDP 9443, TCP 8890/443
Web Filter, Spam: UDP 53, 8888, 8889
• Ensure “management-vdom” can access Internet for signature database update if VDOM feature is enabled.
• Collect following diagnostic information to Ruijie Support Team
RG-WALL #execute ping google.com
RG-WALL #diagnose debug enable
RG-WALL #diagnose debug application update -1
RG-WALL #exec update-now
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