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Title: Switch offline in cloud portal, but AP's are Ok [Print this page]

Author: juanjose@igniti    Time: 2024-1-25 17:20
Title: Switch offline in cloud portal, but AP's are Ok
Hello, since 24-01-20, all my switchs are offline on Ruijie Cloud , while AP's (on the same networks are ok)

3 switches on different networks (different ISP's too)
Models are XS-S1930J (8 and 16 ports), firmware version XS1930J_RGOS 11.4(1)B70P15, Release(08182111)


Units went offline on 2024-1-20 at 15:42, 15:43 and 15:51, I tried rebooting 2 of them but they don't get back online.

Ping to devicereg.ruijienetworks.com returns timeout (IP is 3.74.[xxx].[xxx]), but also on Wireless AP's that are online

Local access is ok.

Author: chenchunyan@rui    Time: 2024-1-25 18:11
Hi JUAN JOSE LOPEZ,
Sorry for the inconvenience caused to you. It is advised to start a live chat on Rita so we can troubleshoot more efficiently. And you may want to check the troubleshooting guide.
This is the link:
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767

Author: juanjose@igniti    Time: 2024-1-26 00:57
GTAC-Vivian replied at 2024-1-25 18:11
Hi JUAN JOSE LOPEZ,
Sorry for the inconvenience caused to you. It is advised to start a live chat on ...

Thank you, I got my devices online running the next commands on Web CLI:

Ruijie#configure ter

Ruijie(config)#cwmp

Ruijie(config-cwmp)#acs url
https://cwmpsvr-eu.ruijienetworks.com/service/acs/[DEVICE_SERIAL_NUMBER]

Ruijie(config-cwmp)#end

Ruijie#wr






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