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Title: My ruijie devices are not synced on the ruije cloud project [Print this page]

Author: Tthntcvanphat@g    Time: 2024-2-8 10:35
Title: My ruijie devices are not synced on the ruije cloud project
Dear Ruijie Team,
My ruijie devices (model:EW1200 , Firmware Version
: ReyeeOS 1.219.2001

) are not synced on the ruije cloud project I tried pressing Manually Deliver but couldn't synchronize and couldn't create a tunnel for remote access. My username is tthntcvanphat@gmail.com.

Thanks.







Author: GTAC-Jayden    Time: 2024-2-8 10:40
Dear Van Phat Hotel,

You may please refer to this troubleshooting guide: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=5319&extra=page%3D1
May I please know if there is a firewall at uplink? If you still experience this issue, please reach out to RITA live chat (www.ruijienetworks.com/rita) to troubleshoot this issue.

Best regards,
Jayden





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