Title: AC cannot connect to WIS [Print this page] Author: admin Time: 2018-8-13 10:04 Title: AC cannot connect to WIS How to troubleshoot if the AC cannot connect to WIS Author: admin Time: 2018-8-13 10:07 Step 1: run the "wis debug-cli 12" command on AC
Ruijie(Config)# wis debug-cli 12
Wis_global_enable [enable] -----whether the function is enabled
Wis_control_enable [enable] -----whether the communication between AC and WIS is normal
Server [xx.xx.xx.xx:port] ------whether the WIS server address is configured
Source [a.b.c.d] ------whether the source IP is designated
If "Wis_control_enable" shows disabled, it means the AC cannot access to the WIS server. You need to check the internet connection and make sure the AC can access to the internet first.
If the command returns any kind of error, like "couldn't connect to server" or "login is required", it means there would be a firewall in the network or authentication is required. We need to make sure the tunnel from AC to WIS server's 80 and 443 ports is normal.
We need to make sure the AC's MAC address is correctly added on WIS. Note: If VAC is performed, all MAC addresses of VAC members should be added to WIS.
