Network is not working

Internet is not working once we have change the block list allow and block.

Please help ASAP.

Dear customer,

If it is an urgent issue, please contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly.
May I ask if it is the MAC filter on your EG or Wireless Blocklist/Allowlist you have configured?
If it is the MAC filter, it will block the devices in the list from accessing the internet or allow them to access.
Allowlist: Allow only hosts whose MAC addresses are in the filter rule list to access the Internet.
Blocklist: Deny hosts whose MAC addresses are in thefilter rule list from accessing the Internet.


If it is the wireless blocklist/allowlist, it can only deny/allow wireless clients to access Wi-Fi networks and cannot affect the internet access for other devices.


There may be other reasons that causes the internet access issue. In that case, please contact us on Rita(www.ruijienetworks.com/rita) so we can know more about your network.