Unable to Upgrade Firmware from ReyeeOS 1.219.2001 to 1.313.2406 on RG-EW1200

[strong]Dear Ruijie Support Team,[/strong]
I hope this message finds you well.
I am currently experiencing an issue related to firmware updates on our Reyee RG-EW1200 devices. Specifically, some of our devices are running [strong]ReyeeOS version 1.219.2001[/strong], and according to the Ruijie Cloud management platform, this version is indicated as the latest available.
However, we have noticed that several other devices within our network have already been updated to [strong]ReyeeOS version 1.313.2406[/strong], which appears to be a newer release.
At the moment, we are unable to upgrade the devices running ReyeeOS
[strong]1.219.2001[/strong] to ReyeeOS
[strong]1.313.2406[/strong], as no update option is available in the Ruijie Cloud interface.
Could you please clarify:

• Is version 1.313.2406 officially supported for the RG-EW1200?
  
• If so, how can we manually or remotely update the firmware from 1.219.2001 to 1.313.2406?
  
• Are there any compatibility limitations or staged rollouts affecting firmware availability?
  
  

We appreciate your guidance and look forward to your response.
[strong]Best regards,[/strong]
[strong]Van Phat Hotel[/strong]
[strong]
[/strong]

Hi sir,

Yes, it's known issue. Due to the fact that many old versions of EW (before B11P308) have enabled online automatic upgrade function we found last year, the device lost power during the upgrade process after the cloud push version, resulting in the loss of the main bin. Therefore, the internal decision has been made to suspend the push of new versions in the cloud for old versions of devices last year . Customers who want to use the new version can download it from the official website and upgrade it manually. The design of the solution based on this issue has been completed internally, and the cloud version push of EW will be implemented in the next few weeks.
This is the latest firmware version download link:https://reyee.ruijie.com/en-global/resources/software/ew1200-pro-firmware/ew1200-317-firmware/

Best regards,
Steve