I use the username admin, and password admin but still says incorrect username or password. how can I find the correct one? |
Thanks for your inquiry sir, I would like to know if this is a new device |
GTAC-Eric replied at 2025-5-20 00:58 It is approximately 12-15 months old |
GTAC-Eric replied at 2025-5-20 00:58 It is approximately 12-15 months old |
Scott coonerty replied at 2025-5-20 09:08 Hi sir, If the device online on cloud, you can check the password on ruijie cloud. That's should correct one. ![]() If the device not online on cloud, you need reset the device to factory settings. Please press the reset button more than 5 sec until the Indicator light flashing. Best regards, Steve |
GTAC-Eric replied at 2025-5-20 00:58 It is approximately 12-15 months old |
GTAC-Eric replied at 2025-5-20 00:58 It is approximately 12-15 months old . |
Scott coonerty replied at 2025-5-20 09:21 Hi sir, If the device online on cloud, you can check the password on ruijie cloud. That's should correct one. ![]() If the device not online on cloud, you need reset the device to factory settings. Please press the reset button more than 5 sec until the Indicator light flashing. Best regards, Steve |
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