Our device is auto remove out in cloud
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Dear Support I have an issue of The device (SN:G1RP8HJ00458C) restores the factory settings. Remove the device from the network: SMU. I am not sure how to fix. we try to adding this device again & again it still remove out. SUYHING |
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Hello, Do you mean that the device will reset automatically and then keep being removed from the cloud after reset? Have you ever observed the state changes of LED? If it is not added to cloud, can it be logged in locally to check when there is a problem with the device? Best regards, Micca |
GTAC-Micca replied at 2025-6-9 17:14 Hi, Micca For uplink is normal, but it try to sync all the time. then remove from the cloud, I can not ping to local too. SUYHING |
Suyhing Ong replied at 2025-6-9 17:23 Hi sir, May you take a screenshot when this issue occur? For any future assistance, we encourage you to reach out to us through RITA( www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly. Best regards, Steve |
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