Router 4G auto disconnect 6 hours a day
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Please check log of device SN G1T09H0012446. It auto disconnect 6 hours a day. from 15h47 to 21h47 GMT+7 . I think it is a bug of firmware |
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Hello sir, what version is your device currently using? Have you tried upgrading to the latest version? |
GATC-Emily replied at 2025-6-12 22:39 I have upgraded to the latest firmware version. Firmware version: ReyeeOS 1.310.2405 Device SN: G1T09H0012446 Mac: 10:5F:02:11:22  5Please check it. The router lost connection from 15:47 to 21:47 every day |
Huy Le replied at 2025-6-16 12:12 Hello, 1.Have you confirmed the power supply situation on the spot? Is the power supply on site stable? 2.If the position is changed, can the router obtain a stable power supply? 3.Is the power supply for other devices in the same socket also stable? 4.If you want to upgrade the version, you can upgrade to the latest version P317. However, please note that do not upgrade during possible power outages: https://reyee.ruijie.com/en-global/resources/software/ew300t-firmware/ew300t-317-firmware/ Best regards, Micca |
GTAC-Micca replied at 2025-6-16 12:18 Hi Micca, 1. The power supply on site is stable 2. The position is not changed 3. The power supply for other devices in the same socket is also stable 4. How to upgrade to the latest version P317. I cannot find P317 on the Ruijie App. Ruijie App announces that The Current Version (1.310.2405) is the latest version  |
Huy Le replied at 2025-6-16 12:51 You can refer to this download link for details, sir https://reyee.ruijie.com/en-global/resources/software/ew1200-pro-firmware/ew1200-317-firmware/ |
GTAC-Eric replied at 2025-6-16 20:14 I upgraded to the latest version P317 but the problem is still not solved |
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