My Access Point become grey, client count cannot be seen
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Dear Support I Have a few Ruijie AP820L-V3, But one of them is acting strange, It become gray on devices list, the client cannot be seen ( total connected client) altough it is connected and synced. Can you help me Regards Korynsan |
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Dear customer, From the description, I gather that one of you AP has gone offline from your cloud project and is no longer reporting client data to the cloud. You can access its CLI via SSH/Telnet connection or the console port then follow the steps below to troubleshoot this issue. https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767&extra=page%3D1 If the issue persists, we encourage you to contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly. |
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